our FAQs and T&Cs


How can I pay for my order?

When ordering online you can pay with your visa/credit card using the secure Shopify payments system or alternatively by bank deposit. 

We also have Laybuy and AfterPay available so you can shop now and pay later. This is a service that we may look to discontinue given the additional fees of providing these services as we don't want to put up our prices to subsidise these higher cost payment methods.

Laybuy lets you receive your purchase now and spread the cost over six weekly automatic payments. Interest free.


  1. Select Laybuy as your payment method at checkout.
  2. Log in or create a new account through Laybuy.
  3. Your purchase is instantly approved.
  4. Pay weekly and enjoy your purchase straight away! 
Our Returns Policy applies. Please refer to Laybuy FAQs for more information. 
Afterpay allows you buy now and pay for your purchase in four equal instalments every two weeks. Interest free.

  1. Select Afterpay as your payment method at checkout.
  2. Log in or create a new account through Afterpay.
  3. Your purchase is instantly approved.
  4. Pay fortnightly and enjoy your purchase straight away!
Our Returns Policy applies. Please refer to Afterpay Terms & Conditions for more information.

How long will it take for my order to arrive?

Generally your order will be with you 2-3 Business Days after the order is received (3-5 Business Days for Rural Deliveries).

Orders are shipped Monday, Wednesday and Friday. All our orders are sent with Courier Post as we find them the most reliable couriers across all regions in New Zealand. 

Shipping rates

We regularly review our shipping rates to ensure you are paying the best price for the best courier service. These rates are updated based on the size of the parcel and delivery address. 

Wellington region

Small Parcel (1-3 Business Days): $4.50

WGN: Large Parcel (1-3 Business Days): $5

Rest of NZ:

Small Parcel (1-3 Business Days): $5

Large Parcel (1-3 Business Days): $8.50

Rural Delivery

We ask that you select Rural Delivery on your order as it costs us significantly more to send rurally. We charge $9 for Rural Deliveries.

Expected Delivery times

We do not take any responsibility for items that are lost during transit. In saying that, the couriers have lost a grand total of two parcels to date. Get in touch - we can track it down! 

Do you offer pick ups?

Unfortunately we do not offer pick ups at this time. 

Sizing my rope

Sizing your rope can be challenging, we suggest slowly shortening it to get the appropriate length as it will depend on your positioning when you skip. Please use below as a guide - 

Your height in CMs

Estimated cable length

121 – 125 cm

212 cm

126 to 130cm

218 cm

131 to 135cm

223 cm

136 to 140cm

228 cm

141 to 145cm

233 cm

146 to 150cm

238 cm

151 to 155cm

243 cm

156 to 160cm

248 cm

161 to 165cm

253 cm

166 to 170cm

258 cm

171 to 175cm

263 cm

176 to 180cm

268 cm

181 to 185cm

273 cm

186 to 190cm

278 cm

191 to 195cm

283 cm

196 to 200cm

288 cm

201 to 206cm

293 cm

Help! I got the wrong size grips

We get it, even with measurements, sometimes it's hard to know exactly what will feel right. If you're between sizes we generally suggest going up to the next size, especially if you want the dowel effect / for the end of the grips to fold over the bar. 

Try on your grips as soon as they arrive, keeping the packaging intact. If they feel a little big or small, repackage the goods (eat your chocolate square) and email me at freyja@fors.co.nz and we can switch them up.

The annoying thing is that it is a little costly - as the cost of returning the goods and resending out the larger size is the responsibility of the buyer. 

Is it possible to make a larger order for my business?

Yes! If you have a large order or would like to buy multiple units for your gym, physiotherapy or massage clinic then get it touch. I love being able to support other likeminded businesses!

There is a brand or variant of a brand that you don't already stock that I'd like to see - can you get it in?

Yes! Get in touch - let's talk! 

Terms and conditions 


All our products on our website are in New Zealand Dollars (NZD) and include GST. Our prices exclude shipping costs.

Returns and refunds 

We endeavour to make sure all our items are of the highest quality.

If your products are faulty or you don't receive the correct goods, please contact us within seven days of receiving your order at freyja@fors.co.nz and return the faulty or incorrect goods. This will be promptly rectified.

The cost of shipping the returned item is the responsibility of the buyer.

Exchange Policy

We have a 'no exchange policy' unless the goods are incorrect or faulty. Please contact us at freyja@fors.co.nz if you have any questions about the products before ordering. 


All personal information that you share with us including your name, address and email will be held in confidence. We do not share information under any circumstances.