our FAQs and T&Cs
FAQs
How can I pay for my order?
When ordering online you can pay with your visa/credit card using the secure Shopify payments system or alternatively by bank deposit.
We also have Laybuy and AfterPay available so you can shop now and pay later. This is a service that we may look to discontinue given the additional fees of providing these services as we don't want to put up our prices to subsidise these higher cost payment methods.
- Select Laybuy as your payment method at checkout.
- Log in or create a new account through Laybuy.
- Your purchase is instantly approved.
- Pay weekly and enjoy your purchase straight away!
- Select Afterpay as your payment method at checkout.
- Log in or create a new account through Afterpay.
- Your purchase is instantly approved.
- Pay fortnightly and enjoy your purchase straight away!
How long will it take for my order to arrive?
Generally your order will be with you 2-3 Business Days after the order is received (3-5 Business Days for Rural Deliveries).
Orders are shipped Monday, Wednesday and Friday. All our orders are sent with Courier Post as we find them the most reliable couriers across all regions in New Zealand.
Shipping rates
We regularly review our shipping rates to ensure you are paying the best price for the best courier service. These rates are updated based on the size of the parcel and delivery address.
Wellington region
Small Parcel (1-3 Business Days): $6
WGN: Large Parcel (1-3 Business Days): $8
North Island:
Small Parcel (1-3 Business Days): $6
Large Parcel (1-3 Business Days): $10.50
South Island:
Small Parcel (1-3 Business Days): $6
Large Parcel (1-3 Business Days): $12.50
Rural Delivery
We ask that you select Rural Delivery on your order as it costs us significantly more to send rurally.
Small Parcel (1-3 Business Days): $8.50
North Island Large Parcel (1-3 Business Days): $12.50
South Island Large Parcel (1-3 Business Days): $14.50
Expected Delivery times
We do not take any responsibility for items that are lost during transit. In saying that, the couriers have lost a grand total of two parcels to date. Get in touch - we can track it down!
Do you offer pick ups?
Unfortunately we do not offer pick ups at this time.
Sizing my rope
Sizing your rope can be challenging, we suggest slowly shortening it to get the appropriate length as it will depend on your positioning when you skip. Please use below as a guide -
Your height in CMs |
Estimated cable length |
121 – 125 cm |
212 cm |
126 to 130cm |
218 cm |
131 to 135cm |
223 cm |
136 to 140cm |
228 cm |
141 to 145cm |
233 cm |
146 to 150cm |
238 cm |
151 to 155cm |
243 cm |
156 to 160cm |
248 cm |
161 to 165cm |
253 cm |
166 to 170cm |
258 cm |
171 to 175cm |
263 cm |
176 to 180cm |
268 cm |
181 to 185cm |
273 cm |
186 to 190cm |
278 cm |
191 to 195cm |
283 cm |
196 to 200cm |
288 cm |
201 to 206cm |
293 cm |
Help! I got the wrong size grips
We get it, even with measurements, sometimes it's hard to know exactly what will feel right. If you're between sizes we generally suggest going up to the next size, especially if you want the dowel effect / for the end of the grips to fold over the bar.
Try on your grips as soon as they arrive, keeping the packaging intact. If they feel a little big or small, repackage the goods (eat your chocolate square) and email me at freyja@fors.co.nz and we can switch them up.
The annoying thing is that it is a little costly - as the cost of returning the goods and resending out the larger size is the responsibility of the buyer.
Is it possible to make a larger order for my business?
Yes! If you have a large order or would like to buy multiple units for your gym, physiotherapy or massage clinic then get it touch. I love being able to support other likeminded businesses!
There is a brand or variant of a brand that you don't already stock that I'd like to see - can you get it in?
Yes! Get in touch - let's talk!
Terms and conditions
Pricing
All our products on our website are in New Zealand Dollars (NZD) and include GST. Our prices exclude shipping costs.
Returns and refunds
We endeavour to make sure all our items are of the highest quality.
If your products are faulty or you don't receive the correct goods, please contact us within seven days of receiving your order at freyja@fors.co.nz and return the faulty or incorrect goods. This will be promptly rectified.
The cost of shipping the returned item is the responsibility of the buyer.
Exchange Policy
We have a 'no exchange policy' unless the goods are incorrect or faulty. Please contact us at freyja@fors.co.nz if you have any questions about the products before ordering.
Privacy
All personal information that you share with us including your name, address and email will be held in confidence. We do not share information under any circumstances.